How to Use These Scripts
- 1. Choose the script that best matches what happened to you.
- 2. Copy it using the button in the top right of each box.
- 3. Paste it into the complaint form at the Illinois Department of Insurance website.
- 4. Edit the text as needed to match your specific experience.
Not sure which script to use? Call or text Glassworks at 217-960-8731 and we can help.
Direct and Detailed
I filed an auto glass claim through my insurance and tried to use a local repair shop (Glassworks Glass Co). During the process, I was either: - told the shop did not work with my insurance (which was not true), or - pushed toward a different company, or - unable to select my preferred shop in the app/website and was redirected to call in. It felt like I was being guided away from my choice and toward a specific provider. I believe I should have the right to choose my repair shop without being misled or redirected.
Detailed and Process-Focused
I submitted an auto glass insurance claim and requested to use my preferred local repair shop. During the process, I was given information that did not seem accurate about the shop, and I was encouraged to use a different provider. I also experienced difficulty selecting my chosen shop through the app/website and was redirected to call in. Overall, it felt like the process was guiding me away from my chosen repair shop rather than supporting my decision. I believe I should be able to choose my repair facility without interference or confusion.
Short and Direct
I filed an auto glass claim and chose a local repair shop (Glassworks Glass Co). During the process, I was either redirected, given unclear or conflicting information, or encouraged to use a different provider. I also had trouble selecting my shop through the online system. This made it difficult to move forward with my choice and felt like I was being guided toward a specific company. I believe I should have a clear and fair ability to choose my repair shop without pressure.